Help Topic

I've just won an auction. What now?

First, Congratulations - Well done on winning the auction! Confirming your win Once the auction has ended, you?ll be automatically transferred to a page where we?ll ask you to confirm that you still want the item and explain what to do next. You'll have the opportunity to redeem any vouchers you may have and will be told how to pay the final amount. We'll also contact you via e-mail to explain how to do all this.

Just remember to confirm that you still want the item within 7 days of the end of the auction. If you still haven?t confirmed within 21 days, we?ll assume that you?ve changed your mind and no longer want to buy the item. Paying for the item you won Just as for your bids, you can pay for your item via PayPal. Please make sure that you pay within 7 days of the end of the auction. We?ll confirm your payment via e-mail and arrange for the item to be shipped to you.

Substitute items - Certain Auctions

Substitute items - On unique and one of a kind items we are not able to provide the specific item detailed in the auction. When this happens, we will make sure the auction item explains what the equivalent item of at least equal value that will be substituted. For example, if we have a 1 ounce gold nugget, it is One of A Kind and can only be won by 1 person and if we offer Buy it Now for that auction then we will substitute you buy it now with an equivalent value of similar gold nuggets or nugget. On any of the products we sell that are high-technology items that have a short life-cycle, we will upgrade to the newer version of the item

Delivery Charges

The delivery charges for each item are shown on the auction description page. The charges shown are for delivery to US addresses. We can deliver items to other countries at an additional expense.

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