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At Goldbay, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy. To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide you with a return shipping label and instructions for returning the item. Once we receive your return, we will process your refund within 5 business days.


Some items are not eligible for return, including gift cards, clearance items, and customized products. If you have any questions about whether an item is eligible for return, please contact our customer support team.

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